Frequently Asked Questions

Where Does Lucretia Lighting Ship to?

We offer delivery to any location within Australia and can also ship to most international destinations.

How much will the shipping cost me?

For all Australian customers purchasing through our online store, please refer to the check-out page to view the applicable delivery fees specific to your state.  For International Customers please email us at for a shipping quotation.

What type of payments do you accept?

We accept payments via Visa, Mastercard, and Amex credit cards. For those preferring direct deposit, please ensure your order number is included as a reference.

What Happens After I Place my Order Online?

Once you place your order online, you'll get an email confirmation detailing your purchase. Should any items be unavailable or if there's an issue with payment processing, we'll reach out within 2 business days. Upon processing your order, we'll inform you via email once it's ready for picking at our warehouse. Additionally, you'll receive an update through email, SMS, or phone call when your order is dispatched, complete with tracking details.

When Can I Expect my Order?

Delivery times for your order will vary based on your location and the size of your order. Assuming all items are in stock, our delivery schedule is as follows:

  • Within Melbourne Metro: up to 3 working days.
  • Outside Melbourne: between 2 to 7 working days.
  • Remote areas (including Hobart and Cairns): between 3 to 10 working days.

For items on backorder, please allow up to 12 weeks for delivery.

Can I Pick my Order up?

Yes, you can collect any order from our Croydon South, Melbourne warehouse by appointment, free of charge. Please reach out to our sales team to schedule a pick-up time. Please note, collection from our Prahran Showroom is not available under any circumstances

Can I Return my Order if I Change my Mind?

Lucretia offers store credit on all non-custom, change of mind returns for up to 7 days from the date of delivery, provided that:

  • The product(s) have not been installed
  • The product(s) must be in a re-sellable condition
  • The packaging for the product(s) must be undamaged and in a re-sellable condition

The product(s) must be returned to our Croydon South Warehouse. Returns must be in person or via courier (at the customer’s expense). No returns are accepted at our Prahran showroom under any circumstances.

After the product(s) being returned to our warehouse and inspected, we will provide you with a Store Credit less a 20% restocking fee to cover our administrative costs and expenses in handling and cancelling the order.

 Please Note:

  1. Any modification or customisation (including cord length, colour or canopy size changes) of any decorative lighting (except for standard colour canopy changes) will be considered a custom order, and cannot be accepted as return due to change of mind.
  2. If the packaging for a product is not in re-sellable condition, a further 10% fee will be deducted as a packaging fee.
  3. Products may differ from those pictured on the website due to natural variations in colour/finish and scale of the image.
  4. Products that have been installed cannot be returned for a 'change of mind' refund.
  5. Change of Mind returns will not be accepted after 7 days from the date of receiving the product(s).

Is it safe to purchase from your online store?

Yes 100% safe. We use the latest 256-bit SSL encryption when sending or receiving your private information over the internet. What this means is that your information is scrambled in a way that only the sender and receiver can understand. Your privacy and security is incredibly important to us and we will continue to ensure that we have the very best and most up to date technology available to ensure that we can do business in a safe and secure manner. Our shopping cart technology is PCI certified and our website is regularly scanned by Symantec to detect vulnerabilities or Malware.

Is there a warranty or a guarantee policy?

All items sold are covered by a minimum 12 months manufacturer warranty. Manufacturers Warranty is valid only within Australia and commences from the purchase date on your invoice. Most manufacturers require that their products are installed by qualified electricians and we highly recommend that you keep the receipt from your electrician in case it is required for a warranty claim.

What about any damages?

We provide free shipping insurance on all deliveries. Therefore, if you receive a damaged or faulty product, we will arrange for it to be replaced for you. A refund or store credit is only available if the product is no longer available.You must notify us of any damaged products within 7 days of receipt of your order. If you receive a damaged item, please

I don't require my order for another 4 or so months, can you hold it for me?

We do understand that sometimes clients wish to get their order in early but do not have the space to store at their home until the lights are installed. In this instance, orders that have been paid in full can be held in our warehouse for as long as required. If only a deposit has been paid on an order, further storage fees will be applicable to keep items stored in our warehouse.

Commercial or Project Orders

For all Commercial and Trade orders, a non-refundable 50% deposit is required to secure the order. Orders paid in full can be held in our warehouse for as long as required. If only a deposit has been paid on an order, further storage fees will be applicable to keep items stored in our warehouse.