Terms and Conditions
These Terms & Conditions apply to all orders placed with Lucretia Lighting.
By placing an order, accepting or confirming a quotation, or making any payment, the customer acknowledges and agrees to these Terms & Conditions.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.
1. Payment and Order Confirmation
Payment is required before Lucretia Lighting begins processing an order.
For orders under $3,000, full payment is required before the order will be processed.
For orders of $3,000 or more, a 50% deposit is required before the order will be processed.
Once the required payment has been received, the order will enter our order processing system.
For orders of $3,000 or more, the remaining balance is payable in accordance with Section 5, Balance Payment.
2. Backorders and Project Orders
Backorders and Project Orders are subject to the payment requirements set out in Section 1.
Backorders
A Backorder is an order for a product that is not available for allocation from Lucretia Lighting's current stock at the time the order is placed and therefore needs to be ordered, sourced, reserved or otherwise arranged for supply specifically in response to the customer's order.
Project Orders
A Project Order is an order for products that are ordered, sourced, reserved or supplied specifically for a particular customer project.
Project Orders include, but are not limited to, orders arising from:
- lighting design services provided by Lucretia Lighting;
- product selections prepared by Lucretia Lighting;
- lighting schedules, specifications, drawings or design documentation; and
- products ordered, sourced, reserved or arranged specifically for a residential, commercial or other project.
Change of Mind
Once a Backorder or Project Order has been confirmed and the required payment has been received, it cannot be cancelled, returned, exchanged or credited for change of mind.
Any deposit, part payment or full payment made towards a Backorder or Project Order is non-refundable for change of mind.
Backorders and Project Orders are not eligible for the Change of Mind Return Policy set out in Section 11.
If a customer requests a change to a Backorder or Project Order after confirmation, Lucretia Lighting may consider the request where reasonably practicable. Any requested change is subject to availability and approval and may result in additional costs or revised lead times.
Nothing in this section limits any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
3. Customised Decorative Lighting
This section applies to decorative lighting products that are customised or modified at the customer's request.
Any decorative lighting product that is customised or modified from its standard specification at the customer's request will be considered Customised Decorative Lighting, regardless of the extent or nature of the modification.
Customisation or modification includes, but is not limited to:
- changes to cord, cable, suspension or rod length;
- changes to product colour;
- changes to canopy colour, size or specification;
- changes to product dimensions, proportions or structure;
- changes to metal colour, finish or surface treatment;
- changes to glass, materials, components or other product details;
- changes to light source, colour temperature or other product specifications; and
- any other non-standard modification requested by the customer.
Customised Decorative Lighting orders are subject to the payment requirements set out in Section 1.
Change of Mind
Once a Customised Decorative Lighting order has been confirmed and the required payment has been received, the order enters the custom order process.
Customised Decorative Lighting cannot be cancelled, returned, exchanged or credited for change of mind.
Any deposit, part payment or full payment made towards Customised Decorative Lighting is non-refundable for change of mind.
This section also applies where Customised Decorative Lighting forms part of a Backorder or Project Order.
Customer Approvals
Some Customised Decorative Lighting orders may require further customer approval of drawings, photographs, dimensions, colours, finishes, installation details or other product specifications.
It is the customer's responsibility to carefully review all information before providing approval.
Once approval has been provided, production will proceed in accordance with the approved information.
Any subsequent approval of drawings, dimensions, colours, finishes or other specifications does not affect the confirmed status of the order or the application of the Change of Mind provisions above.
Delays in providing required approvals may extend estimated production and delivery lead times.
Any changes requested after approval are subject to acceptance by Lucretia Lighting and may result in additional charges and revised production or delivery lead times.
Where production has already commenced, requested changes may not be possible.
Nothing in this section limits any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
4. Product Availability and Lead Times
Product availability and lead times vary between products and suppliers.
Any lead time, estimated arrival date, completion date or delivery date provided by Lucretia Lighting is an estimate only.
Actual timing may be affected by supplier availability, production schedules, transportation, customer approvals and other circumstances beyond Lucretia Lighting's reasonable control.
Where an order requires customer approval of drawings, dimensions, colours, finishes, product specifications or other information, delays in providing the required approval may extend the estimated production and delivery lead times.
Estimated lead times and delivery dates are provided as a guide and do not constitute a guarantee that an order will arrive, be completed or be delivered on a particular date.
To the extent permitted by law, Lucretia Lighting is not liable for loss arising from delays caused by circumstances beyond its reasonable control.
5. Balance Payment
For orders of $3,000 or more, the remaining 50% balance becomes payable when the order arrives at Lucretia Lighting's Bayswater warehouse.
Lucretia Lighting will notify the customer when the order has arrived.
The remaining balance must be paid within 30 days of the arrival notification.
The entire order balance, together with any applicable charges, must be paid in full before any goods forming part of the order can be released for collection or delivery.
Any deposit or part payment made by the customer applies to the order as a whole and does not constitute full payment for any particular product or portion of the order.
No partial collection, partial delivery or early release of any goods is permitted until the entire order has been paid in full.
Lucretia Lighting will retain all goods forming part of the order until the entire outstanding balance and any applicable charges have been paid in full.
Payment of the outstanding balance does not require the customer to immediately collect or take delivery of the goods.
Once an order has been paid in full, complimentary storage may be provided in accordance with Section 6.
If the remaining balance is not paid within 30 days of the arrival notification, the order will become overdue and storage charges may apply in accordance with Section 6.
6. Warehouse Storage
Lucretia Lighting understands that construction, renovation and installation schedules may change and that customers may not always be ready to receive their goods when an order arrives.
Fully Paid Orders
Once an order has been paid in full, Lucretia Lighting may provide complimentary storage until the customer is ready to arrange collection or delivery.
Complimentary storage is subject to reasonable warehouse capacity and operational requirements.
Full payment does not require the customer to immediately collect or take delivery of the order.
Orders with an Outstanding Balance
If the remaining balance has not been paid within 30 days of the arrival notification, complimentary storage will no longer apply and storage charges may be incurred.
Storage is charged at:
$50 per square metre per month
based on the warehouse floor area occupied by the customer's goods.
All outstanding amounts and applicable storage charges must be paid in full before any goods can be released for collection or delivery.
Where an order remains unpaid or uncollected for an extended period, Lucretia Lighting may provide written notice requiring the customer to make payment and arrange collection or delivery.
Goods that remain uncollected for an extended period may ultimately be dealt with in accordance with applicable law.
7. Delivery Notice
Customers must provide at least 7 business days' notice when they are ready to arrange delivery of their order.
This notice period allows Lucretia Lighting to schedule delivery and prepare the order for dispatch.
Next-day delivery or other urgent delivery requests may not be available.
Where storage charges apply, those charges will continue until the goods leave the warehouse.
8. Delivery and Inspection
Customers should inspect their order as soon as reasonably practicable after delivery or collection.
Before installation, customers should check that:
- the products and quantities are correct;
- the design, colour, finish and dimensions correspond with the order;
- there is no obvious transit or surface damage; and
- all required components and accessories are present.
If any goods appear to have been damaged in transit, supplied incorrectly or are missing, customers should contact Lucretia Lighting as soon as possible in accordance with Section 9.
Products should not be installed until the order has been inspected.
9. Damaged, Incorrect or Missing Goods
If goods are damaged in transit, supplied incorrectly, or products or components are missing, please contact Lucretia Lighting as soon as possible, preferably within 7 days of delivery or collection.
Please provide the order number together with clear photographs of the products, packaging and relevant issue so that we can investigate and assess the matter.
Lucretia Lighting will assess the circumstances and provide an appropriate resolution in accordance with the applicable order terms and legal requirements.
The seven-day notification period is intended to assist with the prompt investigation of delivery and transit issues and does not limit any consumer rights that cannot lawfully be excluded.
10. Before Installation and Installation Requirements
Customers should confirm that all products are correct, complete and free from obvious damage before installation.
If a product appears to have been damaged in transit, supplied incorrectly or has another obvious issue, do not install it and contact Lucretia Lighting before installation.
Products that have been installed, connected, modified or used are not eligible for return for change of mind.
All lighting products must be installed by an appropriately qualified and licensed electrician in accordance with the product instructions and all applicable laws and standards.
Customers should ask their electrician to inspect the products before installation and confirm that they are suitable for installation.
Please retain proof of purchase and the relevant Certificate of Electrical Safety, as these documents may be requested when assessing a warranty claim.
Lucretia Lighting is not responsible for issues caused by incorrect installation, unauthorised modification or installation that does not comply with applicable requirements.
11. Returns, Refunds and Exchanges
Change of Mind – Eligible In-Stock Standard Products Only
Lucretia Lighting's Change of Mind Return Policy is voluntarily offered and applies only to eligible In-Stock Standard Products.
A customer may request a change of mind return for an eligible In-Stock Standard Product within 7 days of delivery or collection.
Approved change of mind returns are provided as Store Credit only. Cash refunds are not provided for change of mind.
The following are not eligible under this Change of Mind Return Policy:
- Backorders;
- Project Orders;
- Customised Decorative Lighting; and
- any product that has otherwise been customised or modified.
These products and orders are subject to their respective provisions elsewhere in these Terms & Conditions.
Change of Mind Return Conditions
To qualify for a change of mind return, the product must:
- have been an In-Stock Standard Product at the time the order was placed;
- not have been customised or modified;
- not have been installed, connected, altered or used;
- be clean, complete and in resalable condition; and
- be returned with its original packaging intact and in resalable condition.
Change of mind returns will not be accepted more than 7 days after delivery or collection.
Store Credit and Fees
Approved change of mind returns are subject to a:
20% Restocking Fee
deducted from the value of the returned goods.
Where the original packaging has been damaged or is no longer in resalable condition, an additional:
10% Packaging Fee
will apply.
Original delivery charges and any costs incurred in returning the goods are not included in the Store Credit.
Return Process
To request a return:
- Contact Lucretia Lighting within 7 days of delivery or collection.
- Provide the order number, reason for the return and relevant photographs where applicable.
- Obtain written approval from Lucretia Lighting before returning any goods.
- Complete the required Returns Form and include a copy with each returned package.
- Once approved, goods may be returned to the Bayswater warehouse or sent by courier at the customer's expense.
All returned goods are subject to inspection.
Any approved Store Credit, refund or exchange will be processed after the relevant goods have been received and inspected.
Return Address
Lucretia Lighting Warehouse
820 Mountain Highway
Bayswater VIC 3153
Returns are not accepted at the Prahran Showroom.
The warehouse may refuse goods returned without prior written approval or without the required Returns Form.
This Change of Mind Return Policy does not limit any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
12. Product Warranty
Lucretia Lighting provides a product warranty of at least 12 months from the original date of purchase for lighting products, provided the product has been correctly installed in accordance with applicable requirements.
This product warranty is provided in addition to any rights and remedies available under the Australian Consumer Law.
Unless otherwise stated, bulbs are not covered by the Lucretia Lighting Product Warranty.
Repair or replacement of a product does not automatically restart or extend the original warranty period unless required by law.
The Lucretia Lighting Product Warranty does not cover issues arising from incorrect installation, misuse, unauthorised modification, unsuitable operating conditions, failure to follow product instructions, normal wear and tear, or other exclusions specified in the applicable Lucretia Product Warranty.
All warranty claims are assessed in accordance with the applicable Lucretia Product Warranty.
Please retain proof of purchase and the relevant Certificate of Electrical Safety, as these documents may be requested when assessing a warranty claim.
13. Product Appearance and Reasonable Variations
Product photographs, samples and display products are provided as a guide.
Colours, finishes, textures and visual appearance may vary depending on lighting conditions, viewing environment and display devices.
Reasonable variations may also occur between products due to manufacturing processes, hand-applied finishes and the natural characteristics of materials.
Minor and reasonable variations in colour, finish, texture or appearance do not necessarily indicate a product issue.
14. Australian Consumer Law
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Lucretia Lighting's Change of Mind Return Policy is a voluntary policy and is separate from any rights or remedies available to a customer under the Australian Consumer Law.
Where a customer is legally entitled to a remedy under the Australian Consumer Law, the Change of Mind provisions, cancellation restrictions, Store Credit conditions and associated fees in these Terms & Conditions do not limit those statutory rights.
15. Contact Us
For returns, delivery issues, order enquiries or after-sales assistance:
For general enquiries:
sales@lucretia.com.au
03 9132 5177
Prahran Showroom
419 High Street
Prahran VIC 3181
Warehouse & Approved Returns
820 Mountain Highway
Bayswater VIC 3153